Frequently asked questions
Everything you need to know about ordering, delivery, returns and caring for your pieces.
Orders & payment
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay and Google Pay. The available options are shown at checkout.
All payments are processed securely online at the time of purchase — we do not offer cash on delivery.
Is checkout secure?
Yes. Our checkout is hosted by Shopify, uses SSL encryption and is PCI-DSS compliant. We never see or store your full card details.
Can I change or cancel my order?
We prepare orders quickly. If you need to make a change, email us at contact@growthateliershop.com within 2 hours of placing your order and we will do our best to help. Once an order has shipped it can no longer be changed, but you can return it under our returns policy.
Shipping
Where do you ship?
We currently ship to all 50 US states, including Alaska and Hawaii, as well as APO/FPO addresses. We do not ship internationally at this time.
How long does delivery take?
Orders are prepared within 1–2 business days. Standard delivery takes 3–7 business days and Express delivery 2–3 business days after dispatch. You will receive a tracking link by email as soon as your order ships.
How much does shipping cost?
Standard shipping is complimentary on orders over $150 and $9.95 below that. Express shipping is $19.95.
Will I have to pay sales tax?
Sales tax is calculated at checkout based on your delivery address, in line with the laws of your state.
Returns & exchanges
What is your return policy?
You can return unworn pieces with their original tags within 30 days of delivery for a refund to your original payment method. Exchanges are always free.
How do I start a return or exchange?
Email contact@growthateliershop.com with your order number and the items you would like to return or exchange. We will reply within one business day with a prepaid return label and instructions.
When will I receive my refund?
Once your return reaches us and passes inspection, we issue the refund within 3 business days. Depending on your bank, it can take a further 5–10 business days to appear on your statement.
What if my item arrives damaged?
We are so sorry. Please email us within 7 days of delivery with your order number and a photo, and we will send a replacement or issue a full refund — including shipping.
How do I find my size?
Open the size guide next to the size selector. Our pieces follow standard US sizing; if you are between sizes we recommend sizing up for tailored pieces and down for knitwear. You are always welcome to write to us for personal advice.
How should I care for my pieces?
Each product page includes specific care instructions. As a rule, we recommend dry cleaning for silk and tailoring, cool hand-washing for cashmere and fine knits, and storing knitwear folded rather than hung.
Do you offer gift wrapping?
Every order is packed in our signature ivory box with tissue paper at no extra cost. You can add a personal gift message in your bag before checkout.
