Returns & refunds

We want you to love every piece. If something is not right, returning or exchanging it is simple.

Our promise

If a piece is not quite right, you may return it within 30 days of delivery for a refund, or exchange it for a different size or colour free of charge.

Conditions

• Items must be unworn, unwashed and unaltered, with all original tags attached
• Items must be returned in their original packaging where possible
• Earrings, intimates and items marked “Final sale” cannot be returned for hygiene or clearance reasons, unless faulty
• Gift cards are non-refundable

How to return or exchange

1. Email contact@growthateliershop.com with your order number and the items you wish to return or exchange.
2. We will reply within one business day with your return authorization and a prepaid US return label.
3. Pack your items securely, attach the label and drop the parcel off with the carrier.

Please do not send returns to our registered office address without a return authorization — they cannot be processed there.

Return shipping costs

Exchanges are free: we cover the return label and the shipping of your new item. For refunds, a flat $7.95 return label fee is deducted from your refund. Returns of faulty or incorrect items are always free.

Refunds

Once your return arrives and passes inspection, we will email you and issue the refund to your original payment method within 3 business days. Depending on your bank or card issuer, it may take a further 5–10 business days to appear on your statement. Original shipping charges are refunded only if the item is faulty or incorrect.

Faulty or incorrect items

If you receive a damaged, faulty or incorrect item, please contact us within 7 days of delivery with your order number and a photo. We will arrange a free return and send a replacement or issue a full refund, including shipping.